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Last Updated: January 2026

This Privacy Policy explains how Best Car Rental US, operated by Golden Horizon Travel LLC (Delaware, USA), collects, uses, stores, and protects personal information.

  1. Information We Collect

We may collect:

  • Name, email address, phone number
  • Booking details (dates, location, supplier, pricing)
  • Payment-related data (processed via PCI-DSS compliant providers such as Stripe; we do not store full card numbers or CVV)
  • Communication records including call recordings, emails, electronic acknowledgments, and digitally signed documents
  • Technical data such as IP address, browser/device information, timestamps, and system logs

2. How We Use Information

Your information is used to:

  • Process online and telephone-based bookings
  • Share booking details and confirmations
  • Obtain and store electronic consent and authorization
  • Process authorized card-not-present transactions
  • Prevent fraud and unauthorized activity
  • Comply with U.S. laws, card network rules, and payment processor requirements
  • Respond to disputes, chargebacks, or legal requests

3. Sharing of Information

Information may be shared with:

  • Car rental suppliers
  • Third-party booking or technology platforms (APIs)
  • Payment processors (e.g., Stripe)
  • Secure cloud service providers (for hosting and logging)
  • Legal or regulatory authorities when required

We do not sell personal data.

4. Call Recording & Consent Records

Calls may be recorded for:

  • Quality assurance
  • Fraud prevention
  • Payment authorization evidence
  • Dispute resolution

Electronic acknowledgments, emails stating “I agree” or “I acknowledge,” and digital signatures are stored as legally valid transaction records.

5. Your Rights (U.S. & California)

You may request access, correction, or deletion of personal data, subject to legal retention requirements, by contacting support@bestcarrentalus.com.

6. Data Security

We use reasonable technical and organizational safeguards. No system can be guaranteed 100% secure.

7. Changes

Updates to this policy take effect when posted.